Ten Reasons Why Our Clients Love Us at Patton and Patton
You should call us. Click on the link below for our contact information. Give us a call
Here’s why you should call:
#10 – “We communicate clearly” We are highly motivated to serve our clients. As a result we make sure we communicate clearly. We prefer to give client updates in person or over the phone so we can get feedback from our clients. As Charles Dickens said, “Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.”
We want to ensure we are clearly communicating your legal options. Only by you having a clear understanding of the facts and the law can you make the right decision in your case. We avoid jargon; give you the essentials in everyday English. Don’t get this wrong, we know all the large legal terms and use them at the right time. Our role is not to impress you with our use of big words but to impress you with the fact that we care enough about you to communicate.
#9 – “We keep our clients informed”
To serve our clients we work hard to keep our clients in the information loop. We give constant updates by email or regular mail. We are available to chat with clients and potential clients on the phone. This process gives you confidence that work is progressing properly on your claim. Charlayne Hunter-Gault said, “If people are informed they will do the right thing. It’s when they are not informed that they become hostages to prejudice.”
By using regular and timely communications with our clients they are never “in the dark”. We want you to know and to understand where you stand legally. This will allow you to ask the right questions and to plan appropriately. We do have a lot of clients so we may not call you every day but you will hear from us on a regular basis as your case proceeds.
#8 – “We do not over charge”
John Grisham opining about what makes a good novel said, “Nobody wants to read about the honest lawyer down the street who does real estate loans and wills.” While honest lawyers may not make for good novels, it does make for good client relations. We want you to know that you get good value. When we charge on an hourly basis you will find our fee reasonable without surprises. Most of our work is done on a contingent fee basis, which means we get paid when you get paid. This makes the fee proportional to the outcome. In personal injury matters the first office visit is free.
#7 – “We listen to you”
Remember that old saying “We have two ears and one mouth so that we can listen twice as much as we speak.” So do we, therefore we listen.
When you come to the first office conference at first you will be doing most of the talking. We want to hear your story. We want to understand you as a person. What did you experience, and how you perceive the problem? We will ask relevant questions in the process and then share with you our opinion. This is a give and take process but you are the focus. We want to hear you talk. We listen carefully so we can understand and address your concerns. We want to understand your goals and your needs.
#6 – “Our experienced lawyers are doing most of the work”
We agree with Amy Grant that, “There’s a beauty to wisdom and experience that cannot be faked.” You want that experience working on your case. There are firms where much of the work is delegated to clerks. We have a fine group of legal assistants and associates; however our experienced lawyers are doing most of the work on your case so you get the full benefit of that experience. You will talk to the lawyer handling your case when you call not just at the first meeting. This improves the quality of the work and gives you confidence you are getting the best help with your case.
#5 – “We make the main issue the main issue”
We couldn’t put any better than when Donald Rumsfeld said “Amidst all the clutter, beyond all the obstacles, aside from all the static, are the goals set. Put your head down, do the best job possible, let the flak pass, and work towards those goals.”
It can be very frustrating if your lawyer is constantly running down what appears to be bunny trails. There are a lot of details in any transaction. We however understand you do not want to know or need to know the full wealth of legal knowledge at our disposal. So we listen to you, and understand your situation. Then we help you focus on a proper legal solution. Sometimes there will be several available options and we explain each. Our focus will always be serving you.
#4 – “We care about you”
We are passionate about what we do. We love our work. We enjoy what we do. We look forward to going to the office. We are excited about serving. We are not just going through the motions. We have a passionate, hardworking team devoted to helping you. This joy translates into a caring relationship with you the client. We do what we do because we care about you as individuals. We truly believe that every man, woman, and child are deserving of their rights and we look forward to helping protect yours.
#3 – “We are responsive”
We promptly return a client’s phone call or email by 5:00 pm the next business day. We want to hear your questions and concerns about your case. It’s important to us that we talk you through those concerns promptly. As a consequence, we set the standard in being responsive to our clients.
#2 – “We make it happen”
We don’t figure out how it won’t work rather we are looking for real solutions to help you. We are positive and set a positive tone in all we do. We provide solutions. We are problem solvers not problem makers.
#1 – “We make it happen”, “We are responsive”, “We care about you”, “We make the main issue the main issue”, “Our experienced lawyers are doing most of the work”, “We listen to you”, “We do not over charge”, “We keep our clients informed” and “We communicate clearly”. I know we repeat ourselves, but it was fun and it makes an even ten reasons to call us.
You should call us. Click on the link below for our contact information.